You have 30 days from the date you receive your item to request a return.
To be eligible for a return, items must be:
• In the same condition as received: unworn or unused
• With tags and in the original packaging
• Accompanied by the receipt or proof of purchase
Return Address:
Giessenweg 65B
3044 AK Rotterdam
The Netherlands
Once your return is accepted, we’ll send you a return shipping label and detailed instructions. Please do not send items back without first requesting a return, as they will not be accepted.
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Damages and Issues
Inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at
oceanslashery@outlook.com so we can evaluate and resolve the issue.
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Exceptions / Non-Returnable Items
The following items cannot be returned:
• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., personalized or special orders)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Digital products
• Sale items and gift cards
If you’re unsure about your item’s eligibility, feel free to reach out to us.
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Exchanges
For a quicker process, we recommend returning your item and placing a new order once your return is accepted.
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EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days, no questions asked. Items must meet the same condition requirements as outlined above.
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Refunds
After we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.
Please note: Your bank or credit card provider may take additional time to process and post the refund.
What Is Our Return Policy?
Our Return Policy is designed to provide you with peace of mind when shopping. We understand that needs can change and sometimes, the product may not meet expectations. Therefore, our policy allows you to return items within 30 days of purchase, as long as they are in their original packaging and condition. This ensures that you can shop confidently, knowing that options are available if something doesn’t work out.
How to Process a Return
Returning an item is straightforward and user-friendly. Simply initiate the return process via our website, where you can print a return label and follow quick instructions. However, you can also contact our customer service for assistance. We want to ensure that the return process is as hassle-free as possible, so you can get your refund quickly and efficiently.
Refunds: What You Need to Know
We strive to process refunds promptly, typically within 5-7 business days after receiving the returned items. Your refund will be issued to the original payment method used during the purchase. Because we value your time and satisfaction, we make it a priority to handle refunds swiftly. However, depending on your bank’s processing time, it may take a little longer for the funds to reflect in your account.
